Fair Processing and cookies

You can visit our site and use many of the services without telling us who you are or giving us any personally identifiable information.

We do use some cookies to monitor traffic and improve our website. These cookies do not store any personal information.  Read more about Google Analytics and their use of cookies here.

Google Analytics Cookies
Name Description Expiration
__utma Used to determine unique visitors to our site. It is updated with each page view.
2 years
__utmb Used to establish and continue a user session. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes. 30 minutes
__utmc Operates in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. In particular, this cookie is not provided with an expiration date; it expires when the user exits the browser.
Not set
__utmz
Stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to your site.
6 months

 

You can restrict or block cookies through your browser settings. The Help function within your browser should tell you how. Alternatively, visit https://ico.org.uk/for-the-public/online/cookies. For information on how to do this on your mobile phone, refer to your manual.

We automatically receive and record information on server logs from your browser. We only monitor the IP addresses of visitors to assess which pages are the most popular. These are not linked to any personal data; all visitors to our site remain anonymous.

Web access logs may be used to prevent security breaches, and to ensure the integrity of the data on our servers. The logs are deleted periodically.

Personal information will only be collected when you create an online account or email Tamworth Borough Council. The purpose for collecting your personal information will be made clear on the form.

 

The following information applies to Box Office Customer Information

Fair Processing Notice (May 2018)

 

Data Controller:
Tamworth Borough Council
Marmion House
Lichfield Street
Tamworth
Staffordshire
B79 7BZ

Data Protection Officer: Nicki Burton
Post: Tamworth Borough Council
Marmion House
Lichfield Street
Tamworth
Staffordshire
B79 7BZ
Email: data-protection@tamworth.gov.uk

 

Retention:

Records are kept in accordance with the Council's disposal schedule and we will not keep your information for longer than necessary.

Information regarding payments will be kept for 6 years as required by the HRMC Compliance Handbook Manual. Information for marketing will be kept until you remove your consent for us to process your information for this purpose.

Rights: You have certain rights under UK Data Protection law including:

  • The right to be informed
  • The right of access to your personal data
  • The right of rectification (to have any inaccuracies corrected)
  • The right of erasure (to have your records deleted)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Rights in relation to automated decision making and profiling

Further information about your rights is available on our website at: http://www.tamworth.gov.uk/privacy-notice or the ICO Website at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

Information Collected:
Name
Address
Date of Birth
Gender
Contact Information
Payment information
Tickets you have booked
Donations

“Special” category Information Collected:
Health
Equality information

Purpose Collected

We collect this information to process your ticket sale or donation and provide you with tickets you have booked or respond to information you have asked for

We will use it to contact you if there are any important changes to your booking (cancellation / change of date or time) and to keep a record of your relationship with us

Occasionally, with your consent, we will use your information to undertake customer research to help us understand how we can improve our services or information, tell you about changes in our services or new services, events, offers, and opportunities to support us that we think you’ll find of interest and analyse your personal information to create a profile of your interests and preferences so that we can contact you with information most relevant to you.

 

Legal Purpose

We will only use your personal information when the law allows us to. Most commonly we will use your personal information under Contract for ticket purchases and donations.

We will only process your information for customer research, marketing and profiling with your Consent. You can remove your consent at any time by contacting Tamworth Borough Council.  

 

Third Parties we might share information with

We will share your personal information with third parties where required by law or where it is necessary to administer your ticket or donation. Examples of the organisations we may need to share information with are:

Tamworth Borough Council Customer Services

Tamworth Borough Council Finance Department

We may share personal information with other organisations, particularly Audience Finder who use this to analyse ticket sales for national and regional research into patterns of Arts attendance in England. This assists with reporting to funders and strategic planning, helping us to make better business decisions. Your personal data is never used by them to contact you, nor passed or sold on to any other agencies or companies, and we have agreements in place to ensure this.

We fully support the Arts Groups within Tamworth and occasionally sell tickets on behalf of groups who do not have their own box office. These groups may use their own staff or volunteers and their own processes to admit customers on the door at their venue, and so require a list of customers who have booked for the performance to assist them with this. 

 

Third-Parties Service Providers – Which third parties process my personal information?

Third-Party Service Providers are companies who process your information on Tamworth Borough Council’s behalf.

The following third-parties process personal information about you for the following purposes:

Spektrix – The Council’s IT provider  may have to access the Box Office system on occasions where there is a fault 

 

How secure is my information with third-party service providers?

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with the GDPR regulations. Our third-party service providers are not permitted to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your personal data is processed (including storage) within the European Economic Area only.

More information

Tamworth Borough Council‘s Privacy Notice can be found at: http://www.tamworth.gov.uk/privacy-notice or a hard copy provided upon request.

For further information regarding the Data Protection Act and your rights under the Act please visit the Council's Data Protection Pages.

If you have a concern about the way that we are collecting or using your personal data, we ask that you contact us in the first instance. Alternatively, you can contact the Information Commissioner's Office.

This Privacy Notice may change from time to time and will be subject to annual review. The last known update/review date can be located at the top of the page.

By regularly reviewing this page you will ensure that you are always aware of what information we collect, how we use it and under what circumstances, if any, we share it with others.