Accessibility

Tamworth Assembly Rooms welcomes all visitors, regardless of disability or mobility problems to all of its shows and events and endeavour to ensure that every visit is as comfortable and enjoyable as possible. The trained box office staff can help with advice and information and in addition to this large print, audio and Braille copies are available on request. Patrons with specific accessibility issues must make box office staff aware of their needs at the time of booking. We cannot guarantee that we will be able to accommodate your needs if we are not informed beforehand. The auditorium has raked seating with one aisle, with handrails.

Induction Loop System
An induction loop system is installed in the auditorium; this can be used with hearing aids set to the ‘T’ position.
 

Wheelchair Users
We have up to seven seats in the auditorium available for wheelchair users, if a carers seat is required staff must be informed at the time of booking. There is one toilet that is wheelchair accessible. We have a ramp to the entrance of the building as well as a lift to the backstage area.

Parking
There are a limited number of disabled car parking spaces adjacent to the theatre with others available in the car park opposite and in Church Street outside St. Editha's Church. A map detailing all disabled car parking spaces is available on request.

Strobe Lighting
When a performance contains strobe lighting, signs will be displayed on the entrance doors. If you have concerns regarding the timing and duration of the strobe lighting please speak to a member of staff who can obtain the information for you.

Guide Dogs and Hearing Dogs
Trained dogs are welcome to accompany patrons but please let booking staff know at the time of booking. If required, water can be available for your dog – please speak to a member of staff who will be happy to help.

Children and Families
Children are welcome. Children under 14 must be accompanied by an adult. If you bring children into the theatre you must accept responsibility for them. Pushchairs are only allowed into the auditorium if the show isn’t sold out and if they are not obstructing fire escape routes and aisles. Accompanying adults will be asked to remove any noisy infants. Everyone must have a valid ticket and occupy a seat.

• Baby changing facilities
• Child friendly toilet facilities
• Children's shows during school holidays
• Concessions for children at selected performances

Alternative formats and languages

Do you need to talk to us in language other than English? Do you need information in an alternative format such as large print or audio? If you need information in another format or need to talk to with us, or contact us in another way then please phone us on 01827 709709 or email us at enquiries@tamworth.gov.uk, we have all of your needs covered, please, just ask.

Website Accessibility

The AbilityNet website provides comprehensive information on website accessibility help and has advice on making your device easier to use if you have a disability. This includes how to adjust type size, colour contrast and how to make your computer speak text aloud. Please see the Digital Unite website for an extensive collection of free learning guides about using modern technology.

Tamworth Borough Council are committed to making our services accessible to all users in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to tamworthassemblyrooms.co.uk 

How accessible this website is - Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

We know some parts of this website are not fully accessible:

• some PDF documents are not fully accessible to screen reader software
• iframe for newsletter sign up form

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents - Some of the documents on our website do not meet accessibility guidelines. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services or those which are maps. 

You can request any document that we produce in an alternative format - details at the top of this page.

iframe - we are working with our provider to improve the appearance and accessibility of the newsletter sign-up form. However you can also sign up by contacting our box office directly either by email or phone or in person.

Preparation of this accessibility statement

This statement was prepared on 30 September 2024 using SiteImprove. 

Feedback and contact information

Tell us if you need information in a different format. In your message, include:

• the web address (URL) of the content
• your email address and name
• the format you need - for example, plain text, braille, BSL, large print or audio CD

Please phone us on 01827 709709 or email us at enquiries@tamworth.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: webupdates@tamworth.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).